Hospitality & HoReCa

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Case Study: Hospitality & HoReCa

Project:

Hotel management automation & 3D virtual tour for customers

Client:

Hotel chain / Restaurant complex

Description:

The client aimed to optimize customer service, streamline room booking, and enhance hotel & restaurant attractiveness for new guests.
We developed an intelligent system that:

  • Automates booking management and personalizes customer service.
  • Uses AI chatbots to instantly respond to guest inquiries.
  • Integrates a 3D tour of the hotel and restaurant, allowing customers to virtually explore the space before booking.

Result:

  • 60% reduction in guest registration time.
  • 25% increase in repeat bookings.
  • 30% increase in conversion rates due to the 3D tour helping customers make booking decisions.
  • Reduced staff workload through automated processes.

Technologies Used:

🔹 AI chatbot – real-time guest interaction.

🔹 Big Data – customer preference analysis for personalized service.

🔹 Automated booking system – CRM and room management integration.

🔹 3D tour – interactive virtual tour of the hotel & restaurant.

Thanks to our solution, the hotel improved service quality, simplified bookings, and attracted new guests using modern technology.

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